It is our intent to provide an experience
of highest quality at the best possible rates for all our passengers.
When booking a flight with us over the phone or on the internet you are reserving seats in
an aircraft with a very limited passenger capacity. We try to keep
the costs down for all of our passengers by flying the right equipment for
the number of passengers scheduled for that day. We do not try to
cram 8 passengers into a balloon for 6. We also do not like to fly
our balloons with empty seats. These empty seats will still cause us to
incur operating costs, empty seats cause the rates to rise for all of our other
patrons. Therefore we have just a few simple but non negotiable
rules for cancellation.
No charges will be made to your credit card
until after the flight. After the flight, you may pay for your flight
in any manner you wish. We only take a credit card number to reserve your
If you do not show up for the pre-flight
briefing or miss your flight we will charge the credit card we have on
file for your flight. No excuses!
We require 48 hours notice to cancel a
Cancellations must be done over the
You should see your name removed from our
flight calendar within a few minutes. If you do not see your name
removed call us back.
Your flight may be canceled by our pilots
on the day of the flight for weather or any safety concerns from our
pilots. Their decision is FINAL! Please do not try to
Flight canceled for safety or weather
reasons will be rescheduled for the first available dates.
You are not required to reschedule if your
first flight date is un-flyable. No charges or fees will be made
if the weather forces us to stay on the ground.
We will make every effort to move other
passengers or provide space for any passenger postponed by inclement
weather on the original flight date.
Download our Passenger Release