Balloon Flights in the Disney World area of Orlando Florida.  Rides Flown Daily at sunrise in Central Florida. Over35 Years Experience!

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Thompson Aire Cancellation Policy.

It is our intent to provide an experience of highest quality at the best possible rates for all our passengers.  When booking a flight with us on the internet you are reserving seats in an aircraft with a very limited passengers capacity.  We try to keep the costs down for all of our passengers by flying the right equipment for the number of passengers scheduled for that day.  We do not try to cram 8 passengers into a balloon for 6.  We also do not like to fly our balloons with empty seats. These empty seats will still cause us to incur operating costs and cause the rates to rise for all of our other patrons.  Therefore we have just a few simple but non negotiable  rules for cancellation.

  • Gift Certificates are NON-Refundable.

  • Gift Certificates may be transferred to another individual.

  • Gift Certificates are good for one year.

  • We require 48 hours notice to cancel a flight date reservation.

  • Flight Date Cancellations must be done over the phone. 407-421-9322

  • If you do not show up for the pre-flight briefing or miss your flight your gift certificate will be invalidated. NO excuses!

  • Your flight may be canceled by our pilots, on the day of the flight, for weather or any safety concerns of our pilots.  Their decision is FINAL!

  • Flight canceled for safety or weather reasons will be rescheduled for the first available dates.

  • We will make every effort to move other passengers or provide space for any passenger postponed by inclement weather on the original flight date.

  • If you wish to bring other passengers with you on your flight we must be notified at the time you schedule your flight.

  • Expired certificates can be renewed for an additional 6 months for $75 per person. 

  • Expired certificates will not be extended beyond two years from date of issue.

 

Confused with all the info?   A great place to start is FAQ or the SITE MAP page

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Jeff Thompson has been awarded a Directors Award from the Balloon Federation of America for his work with the BFA Hall of Fame committee.  Inside the website HotAirBalloonist.com Jeff created a storage and work area for all the files used in choosing Hall-of-Famers.  Please help support the site become a member.

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